Product Care :

Q: How often do I need to wash the mattress protector, pillow protector and Fern Coverlet?

A: We recommend that you wash them once every 10 weeks. The normal linen needs to be washed once every week.  Fern quilt is recommended to be washed once every 10 – 12 weeks for normal households use.

Q: What is the best temperature to wash Fern Fabric® products?

A: Warm wash at 60ºC is recommended, as this temperature will kill dust mites allergen.  Fern coverlet however is good to be washed in cold water.  Please always follow the care instruction label on your product.

Q: Should I use the dryer or line-dry the Fern Fabric® products?

A: You can tumble dry between 65ºC to 70ºC. You can also line-dry the products outside in the sun however should not leave them exposed for longer period than required as this could affect product performance.

Q: What should I do if I spill something on my mattress or pillow protector?

A: You can use a dry towel to absorb the excess liquid left on the surface. If it is just clean water, you can leave the mattress protector uncovered from your linen to let its surface air-dried. If you spill something else, please machine wash as quickly as possible while the spillage is still fresh and wet. Proceed with next care instructions as recommended.

Q: I never use mattress or pillow protector before, are they hard to look after?

A: FernProtex™ technology makes it all possible to use the mattress or pillow protectors with easy care. You just have to wash them every 10 weeks with warm 60ºC water and soft detergent, followed by moderate 65ºC – 70ºC tumble dry or line-dry. You do not have to add any softener, bleach or do ironing, as these could damage the FernProtex™ layer. All of our Fern Fabric® products will have 10 years performance guaranteed as long as the care instructions is followed at all times.